Our Return Refund Policy

We at Clothing By Design produce our shirts through Printify and align with their return, and refund policy.

As a print-on-demand company, which means that all products are unique and produced only when ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, or color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue.

Note

Refunds are issued to your original payment method. However, if your selected billing currency is not United States Dollars (USD), please note that the refund will be returned directly to the original payment source.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify or CBD will not be held responsible and will not offer replacements or refunds if you ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.